This policy explains how Visuotech (“we”, “us”), the company behind Konnectin, collects and uses personal data when you use konnectin.in, the Konnectin directory and the Konnectin business software (together, “Konnectin”). We process personal data in line with the Digital Personal Data Protection Act, 2023 and the rules made under it.
Who is responsible
For your own account and for buyers who contact businesses through the directory, Visuotech, Indore, Madhya Pradesh, India is the Data Fiduciary. For records a business keeps about its own customers inside the business software (for example leads, customers or invoices), that business decides why and how the data is used; we process it on the business’s instructions.
What we collect
- Account details: your name, email address and password (stored only as a secure hash), or your Google sign-in if you choose it.
- Business details you add to your listing: business name, industry, address, phone, email, hours, products, photos and similar. You choose which of these are public.
- Enquiries and contact requests: the name, phone number, email and message a buyer or visitor sends.
- Files you upload, such as logos and photos. Every file is checked for viruses before it is used.
- Security and service data: sign-in events, a one-way hash of your IP address for spam and abuse checks, and basic technical logs.
We do not ask for or store Aadhaar numbers, and we do not store debit or credit card details.
Why we use it
- To create and run your account and your business listing, and to show your public listing to buyers.
- To pass enquiries to the business they were sent to, and contact requests to our team.
- To send service emails, such as sign-in codes, approval notices and replies to your requests.
- To keep Konnectin safe: preventing spam, fraud and misuse.
- To meet legal obligations.
We use your data on the basis of your consent (for example when you send a form) or for these legitimate uses permitted by law. We do not sell personal data.
Who we share it with
- The business you contact receives your enquiry.
- Service providers who help us run Konnectin, such as our hosting provider, email delivery provider, Google (only if you sign in with Google) and Cloudflare Turnstile (a check that a form was sent by a person). They may use the data only to provide their service to us.
- Authorities, when the law requires it.
How long we keep it
We keep account and listing data while your account is active. Each contact or demo request you send us is saved and added to our sales list, and our team gets a copy by email. After 12 months the request and its sales-list entry are anonymised automatically, unless our team has followed up with you; a record of a real conversation is kept while we are in touch with you and deleted when you ask. An enquiry you send to a business becomes part of that business’s own records, and that business decides how long to keep it. When data is no longer needed we delete or anonymise it, except where the law requires us to keep it.
Your rights
You can ask to see the personal data we hold about you, correct it, complete it, or have it erased, and you can withdraw consent at any time (this does not affect what was done before). You can also nominate another person to exercise your rights if you are unable to. To use these rights, contact us at our contact page.
Grievance Officer
If you have a concern about how your data is handled, please write to our Grievance Officer at our contact page. We will reply within the time the law requires. If you are not satisfied, you may approach the Data Protection Board of India.
Security
We protect data with HTTPS, access controls that keep each business’s data separate, secure password storage, virus checks on uploads and regular backups. See our Trust & security page.
Children
Konnectin is for businesses and is not meant for children under 18.
Changes
We may update this policy. The date at the top shows when it last changed. Important changes will be announced on this page.